{"id":4705,"date":"2022-04-12T11:35:31","date_gmt":"2022-04-12T11:35:31","guid":{"rendered":"https:\/\/confrariadovinhodoporto.com\/lancamentos-da-confraria-helpdesk\/"},"modified":"2023-03-28T13:46:04","modified_gmt":"2023-03-28T13:46:04","slug":"lancamento-da-confraria-helpdesk","status":"publish","type":"post","link":"https:\/\/confrariadovinhodoporto.com\/pt-pt\/lancamento-da-confraria-helpdesk\/","title":{"rendered":"Lan\u00e7amento da Confraria Helpdesk"},"content":{"rendered":"<p>A Confraria Helpdesk \u00e9 uma nova forma de solicitar a ajuda do Pessoal da Confraria, e acompanhar o progresso no seu pedido.<\/p>\n<p>O Confraria Helpdesk (<a href=\"https:\/\/www.confrariadovinhodoporto.com\/helpdesk\">https:\/\/www.confrariadovinhodoporto.com\/helpdesk<\/a>) \u00e9 um local onde Confrades pode se conectar com o Pessoal da Confraria quando voc\u00ea precisa de assist\u00eancia.<\/p>\n<p>O Helpdesk pode ser acedido a partir do link no menu inicial principal da Confraria:<\/p>\n<p><img decoding=\"async\" class=\"wp-image-4994 size-full aligncenter lazyload\" data-src=\"https:\/\/confrariadovinhodoporto.com\/wp-content\/uploads\/2022\/02\/HelpdeskMenu_PT.jpg\" alt=\"\" width=\"299\" height=\"264\" border=\"1\" data-srcset=\"https:\/\/confrariadovinhodoporto.com\/wp-content\/uploads\/2022\/02\/HelpdeskMenu_PT-200x177.jpg 200w, https:\/\/confrariadovinhodoporto.com\/wp-content\/uploads\/2022\/02\/HelpdeskMenu_PT.jpg 299w\" data-sizes=\"(max-width: 299px) 100vw, 299px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 299px; --smush-placeholder-aspect-ratio: 299\/264;\" \/><\/p>\n<p>&nbsp;<\/p>\n<p>A interface simples do utilizador permite-lhe submeter um Bilhete Helpdesk utilizando um formul\u00e1rio de submiss\u00e3o:<\/p>\n<p><img decoding=\"async\" class=\"wp-image-4997 size-fusion-800 aligncenter lazyload\" data-src=\"https:\/\/confrariadovinhodoporto.com\/wp-content\/uploads\/2022\/02\/Submission_FormPT-800x636.jpg\" alt=\"\" width=\"800\" height=\"636\" border=\"1\" data-srcset=\"https:\/\/confrariadovinhodoporto.com\/wp-content\/uploads\/2022\/02\/Submission_FormPT-177x142.jpg 177w, https:\/\/confrariadovinhodoporto.com\/wp-content\/uploads\/2022\/02\/Submission_FormPT-200x159.jpg 200w, https:\/\/confrariadovinhodoporto.com\/wp-content\/uploads\/2022\/02\/Submission_FormPT-300x239.jpg 300w, https:\/\/confrariadovinhodoporto.com\/wp-content\/uploads\/2022\/02\/Submission_FormPT-400x318.jpg 400w, https:\/\/confrariadovinhodoporto.com\/wp-content\/uploads\/2022\/02\/Submission_FormPT-600x477.jpg 600w, https:\/\/confrariadovinhodoporto.com\/wp-content\/uploads\/2022\/02\/Submission_FormPT-768x611.jpg 768w, https:\/\/confrariadovinhodoporto.com\/wp-content\/uploads\/2022\/02\/Submission_FormPT-800x636.jpg 800w, https:\/\/confrariadovinhodoporto.com\/wp-content\/uploads\/2022\/02\/Submission_FormPT-1024x814.jpg 1024w, https:\/\/confrariadovinhodoporto.com\/wp-content\/uploads\/2022\/02\/Submission_FormPT.jpg 1108w\" data-sizes=\"(max-width: 800px) 100vw, 800px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 800px; --smush-placeholder-aspect-ratio: 800\/636;\" \/><\/p>\n<p>&nbsp;<\/p>\n<p>Assim que o seu Bilhete for submetido, receber\u00e1 uma confirma\u00e7\u00e3o de e-mail juntamente com um n\u00famero de rastreio de bilhete. O bilhete ser\u00e1 atribu\u00eddo a um membro do Staff, que poder\u00e1 rever o seu bilhete e come\u00e7ar a trabalhar para resolver o bilhete.<\/p>\n<p>O sistema permite a comunica\u00e7\u00e3o por e-mail entre o Confrade e o Pessoal da Confraria, pelo que \u00e9 f\u00e1cil solicitar informa\u00e7\u00f5es adicionais e fornecer atualiza\u00e7\u00f5es para garantir uma r\u00e1pida resolu\u00e7\u00e3o do bilhete.<\/p>\n<p>Voc\u00ea tamb\u00e9m pode procurar o estado dos seus bilhetes abertos a qualquer momento, e pode recuperar seu ID de rastreio de bilhetes se voc\u00ea esquecer.<\/p>\n<p><img decoding=\"async\" class=\"wp-image-5001 size-fusion-800 aligncenter lazyload\" data-src=\"https:\/\/confrariadovinhodoporto.com\/wp-content\/uploads\/2022\/02\/TicketLookUp_FormPT-800x587.jpg\" alt=\"\" width=\"800\" height=\"587\" border=\"1\" data-srcset=\"https:\/\/confrariadovinhodoporto.com\/wp-content\/uploads\/2022\/02\/TicketLookUp_FormPT-200x147.jpg 200w, https:\/\/confrariadovinhodoporto.com\/wp-content\/uploads\/2022\/02\/TicketLookUp_FormPT-300x220.jpg 300w, https:\/\/confrariadovinhodoporto.com\/wp-content\/uploads\/2022\/02\/TicketLookUp_FormPT-400x293.jpg 400w, https:\/\/confrariadovinhodoporto.com\/wp-content\/uploads\/2022\/02\/TicketLookUp_FormPT-600x440.jpg 600w, https:\/\/confrariadovinhodoporto.com\/wp-content\/uploads\/2022\/02\/TicketLookUp_FormPT-768x563.jpg 768w, https:\/\/confrariadovinhodoporto.com\/wp-content\/uploads\/2022\/02\/TicketLookUp_FormPT-800x587.jpg 800w, https:\/\/confrariadovinhodoporto.com\/wp-content\/uploads\/2022\/02\/TicketLookUp_FormPT-1024x751.jpg 1024w, https:\/\/confrariadovinhodoporto.com\/wp-content\/uploads\/2022\/02\/TicketLookUp_FormPT.jpg 1059w\" data-sizes=\"(max-width: 800px) 100vw, 800px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 800px; --smush-placeholder-aspect-ratio: 800\/587;\" \/><\/p>\n<p>&nbsp;<\/p>\n<p style=\"margin: 0in; font-family: Calibri; font-size: 11pt; text-align: center;\">Este post foi traduzido da sua l\u00edngua original &#8211; Ingl\u00eas<\/p>\n","protected":false},"excerpt":{"rendered":"<p>A Confraria Helpdesk \u00e9 uma nova forma de solicitar a ajuda do Pessoal da Confraria, e acompanhar o progresso no seu pedido. O Confraria Helpdesk (https:\/\/www.confrariadovinhodoporto.com\/helpdesk) \u00e9 um local onde Confrades pode se conectar com o Pessoal da Confraria quando  [&#8230;]<\/p>\n","protected":false},"author":1,"featured_media":4994,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"ngg_post_thumbnail":0,"_EventAllDay":false,"_EventTimezone":"","_EventStartDate":"","_EventEndDate":"","_EventStartDateUTC":"","_EventEndDateUTC":"","_EventShowMap":false,"_EventShowMapLink":false,"_EventURL":"","_EventCost":"","_EventCostDescription":"","_EventCurrencySymbol":"","_EventCurrencyCode":"","_EventCurrencyPosition":"","_EventDateTimeSeparator":"","_EventTimeRangeSeparator":"","_EventOrganizerID":[],"_EventVenueID":[],"_OrganizerEmail":"","_OrganizerPhone":"","_OrganizerWebsite":"","_VenueAddress":"","_VenueCity":"","_VenueCountry":"","_VenueProvince":"","_VenueState":"","_VenueZip":"","_VenuePhone":"","_VenueURL":"","_VenueStateProvince":"","_VenueLat":"","_VenueLng":"","_VenueShowMap":false,"_VenueShowMapLink":false,"footnotes":""},"categories":[79],"tags":[],"class_list":["post-4705","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-noticias"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Lan\u00e7amento da Confraria Helpdesk - Confraria do Vinho do Porto<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/confrariadovinhodoporto.com\/pt-pt\/lancamento-da-confraria-helpdesk\/\" \/>\n<meta property=\"og:locale\" content=\"pt_PT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Lan\u00e7amento da Confraria Helpdesk - Confraria do Vinho do Porto\" \/>\n<meta property=\"og:description\" content=\"A Confraria Helpdesk \u00e9 uma nova forma de solicitar a ajuda do Pessoal da Confraria, e acompanhar o progresso no seu pedido. 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