{"id":4704,"date":"2022-04-12T10:30:31","date_gmt":"2022-04-12T10:30:31","guid":{"rendered":"https:\/\/confrariadovinhodoporto.com\/lancement-du-service-dassistance-de-confraria\/"},"modified":"2022-04-12T18:55:32","modified_gmt":"2022-04-12T18:55:32","slug":"lancement-du-service-dassistance-de-confraria","status":"publish","type":"post","link":"https:\/\/confrariadovinhodoporto.com\/fr\/lancement-du-service-dassistance-de-confraria\/","title":{"rendered":"Lancement du service d&rsquo;assistance de Confraria"},"content":{"rendered":"<p>Le Helpdesk de Confraria est une nouvelle fa\u00e7on de demander de l&rsquo;aide au personnel de Confraria et de suivre les progr\u00e8s de votre demande.<\/p>\n<p>Le Helpdesk Confraria ( <a href=\"https:\/\/www.confrariadovinhodoporto.com\/helpdesk\">https:\/\/www.confrariadovinhodoporto.com\/helpdesk<\/a> ) est un endroit o\u00f9 Confrades peut se connecter avec le personnel Confraria lorsque vous avez besoin d&rsquo;aide.<\/p>\n<p>Le Helpdesk est accessible \u00e0 partir du lien sur le menu principal de la page d&rsquo;accueil de Confraria\u00a0:<\/p>\n<p><img decoding=\"async\" class=\"size-full wp-image-4693 aligncenter lazyload\" data-src=\"https:\/\/confrariadovinhodoporto.com\/wp-content\/uploads\/2022\/02\/HelpdeskMenu_EN.jpg\" alt=\"\" width=\"280\" height=\"220\" border=\"1\" data-srcset=\"https:\/\/confrariadovinhodoporto.com\/wp-content\/uploads\/2022\/02\/HelpdeskMenu_EN-200x157.jpg 200w, https:\/\/confrariadovinhodoporto.com\/wp-content\/uploads\/2022\/02\/HelpdeskMenu_EN.jpg 280w\" data-sizes=\"(max-width: 280px) 100vw, 280px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 280px; --smush-placeholder-aspect-ratio: 280\/220;\" \/><\/p>\n<p>&nbsp;<\/p>\n<p>L&rsquo;interface utilisateur simple vous permet de soumettre un ticket Helpdesk \u00e0 l&rsquo;aide d&rsquo;un formulaire de soumission\u00a0:<\/p>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-4696 size-fusion-800 lazyload\" data-src=\"https:\/\/confrariadovinhodoporto.com\/wp-content\/uploads\/2022\/02\/Submission_FormEN-800x619.jpg\" alt=\"\" width=\"800\" height=\"619\" border=\"1\" data-srcset=\"https:\/\/confrariadovinhodoporto.com\/wp-content\/uploads\/2022\/02\/Submission_FormEN-200x155.jpg 200w, https:\/\/confrariadovinhodoporto.com\/wp-content\/uploads\/2022\/02\/Submission_FormEN-300x232.jpg 300w, https:\/\/confrariadovinhodoporto.com\/wp-content\/uploads\/2022\/02\/Submission_FormEN-400x310.jpg 400w, https:\/\/confrariadovinhodoporto.com\/wp-content\/uploads\/2022\/02\/Submission_FormEN-600x464.jpg 600w, https:\/\/confrariadovinhodoporto.com\/wp-content\/uploads\/2022\/02\/Submission_FormEN-768x594.jpg 768w, https:\/\/confrariadovinhodoporto.com\/wp-content\/uploads\/2022\/02\/Submission_FormEN-800x619.jpg 800w, https:\/\/confrariadovinhodoporto.com\/wp-content\/uploads\/2022\/02\/Submission_FormEN-1024x792.jpg 1024w, https:\/\/confrariadovinhodoporto.com\/wp-content\/uploads\/2022\/02\/Submission_FormEN.jpg 1052w\" data-sizes=\"(max-width: 800px) 100vw, 800px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 800px; --smush-placeholder-aspect-ratio: 800\/619;\" \/><\/p>\n<p>&nbsp;<\/p>\n<p>Une fois votre billet soumis, vous recevrez un e-mail de confirmation avec un num\u00e9ro de suivi du billet. Le ticket sera attribu\u00e9 \u00e0 un membre du personnel, qui pourra examiner votre ticket et commencer \u00e0 travailler pour r\u00e9soudre le ticket.<\/p>\n<p>Le syst\u00e8me permet une communication par e-mail entre le Confrade et le personnel de Confraria, il est donc facile de demander des informations suppl\u00e9mentaires et de fournir des mises \u00e0 jour pour assurer une r\u00e9solution rapide du ticket.<\/p>\n<p>Vous pouvez \u00e9galement consulter le statut de vos tickets ouverts \u00e0 tout moment et r\u00e9cup\u00e9rer votre identifiant de suivi de ticket si vous l&rsquo;oubliez.<\/p>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-4701 size-fusion-800 lazyload\" data-src=\"https:\/\/confrariadovinhodoporto.com\/wp-content\/uploads\/2022\/02\/TicketLookUp_FormEN-800x586.jpg\" alt=\"\" width=\"800\" height=\"586\" border=\"1\" data-srcset=\"https:\/\/confrariadovinhodoporto.com\/wp-content\/uploads\/2022\/02\/TicketLookUp_FormEN-200x146.jpg 200w, https:\/\/confrariadovinhodoporto.com\/wp-content\/uploads\/2022\/02\/TicketLookUp_FormEN-300x220.jpg 300w, https:\/\/confrariadovinhodoporto.com\/wp-content\/uploads\/2022\/02\/TicketLookUp_FormEN-400x293.jpg 400w, https:\/\/confrariadovinhodoporto.com\/wp-content\/uploads\/2022\/02\/TicketLookUp_FormEN-600x439.jpg 600w, https:\/\/confrariadovinhodoporto.com\/wp-content\/uploads\/2022\/02\/TicketLookUp_FormEN-768x562.jpg 768w, https:\/\/confrariadovinhodoporto.com\/wp-content\/uploads\/2022\/02\/TicketLookUp_FormEN-800x586.jpg 800w, https:\/\/confrariadovinhodoporto.com\/wp-content\/uploads\/2022\/02\/TicketLookUp_FormEN-1024x750.jpg 1024w, https:\/\/confrariadovinhodoporto.com\/wp-content\/uploads\/2022\/02\/TicketLookUp_FormEN.jpg 1045w\" data-sizes=\"(max-width: 800px) 100vw, 800px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 800px; --smush-placeholder-aspect-ratio: 800\/586;\" \/><\/p>\n<p>&nbsp;<\/p>\n<p style=\"margin: 0in; font-family: Calibri; font-size: 11pt; text-align: center;\">Cet article a \u00e9t\u00e9 traduit de sa langue d&rsquo;origine &#8211; Anglais<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Le Helpdesk de Confraria est une nouvelle fa\u00e7on de demander de l&rsquo;aide au personnel de Confraria et de suivre les progr\u00e8s de votre demande. Le Helpdesk Confraria ( https:\/\/www.confrariadovinhodoporto.com\/helpdesk ) est un endroit o\u00f9 Confrades peut se connecter avec le  [&#8230;]<\/p>\n","protected":false},"author":1,"featured_media":4693,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"ngg_post_thumbnail":0,"_EventAllDay":false,"_EventTimezone":"","_EventStartDate":"","_EventEndDate":"","_EventStartDateUTC":"","_EventEndDateUTC":"","_EventShowMap":false,"_EventShowMapLink":false,"_EventURL":"","_EventCost":"","_EventCostDescription":"","_EventCurrencySymbol":"","_EventCurrencyCode":"","_EventCurrencyPosition":"","_EventDateTimeSeparator":"","_EventTimeRangeSeparator":"","_EventOrganizerID":[],"_EventVenueID":[],"_OrganizerEmail":"","_OrganizerPhone":"","_OrganizerWebsite":"","_VenueAddress":"","_VenueCity":"","_VenueCountry":"","_VenueProvince":"","_VenueState":"","_VenueZip":"","_VenuePhone":"","_VenueURL":"","_VenueStateProvince":"","_VenueLat":"","_VenueLng":"","_VenueShowMap":false,"_VenueShowMapLink":false,"footnotes":""},"categories":[135],"tags":[],"class_list":["post-4704","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-des-nouvelles"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Lancement du service d&#039;assistance de Confraria - Confraria do Vinho do Porto<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/confrariadovinhodoporto.com\/fr\/lancement-du-service-dassistance-de-confraria\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Lancement du service d&#039;assistance de Confraria - Confraria do Vinho do Porto\" \/>\n<meta property=\"og:description\" content=\"Le Helpdesk de Confraria est une nouvelle fa\u00e7on de demander de l&rsquo;aide au personnel de Confraria et de suivre les progr\u00e8s de votre demande. 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